Projects delivered properly, then support that keeps things running
We run the technology changes that are too important to get wrong, from cloud migrations to hardware refreshes and AI rollouts. When the project is done, we can stay on to look after things day to day.
Two halves of the same job
Change projects fail for predictable reasons: unclear scope, poor communication, no testing, and a rushed go-live with nobody around afterwards. We run projects with a clear plan, regular updates and a proper handover, and we stay close for the first weeks after the change.
Managed support is the other half. Once your systems are in good shape, someone needs to keep them that way: answering questions, applying updates, watching backups, setting up starters and closing down leavers. We can take that on, or support your in-house team.
Projects we deliver
Cloud migrations
Moving workloads off ageing on-premises kit.
- File servers to SharePoint and OneDrive
- Email to Exchange Online
- Servers and applications to Azure
Hardware and software refresh
Replacing what’s reached end of life before it becomes a risk.
- Devices still on Windows 10, which Microsoft stopped supporting in October 2025
- Server, storage and firewall replacements
- Line-of-business application upgrades
AI adoption
Using tools like Copilot and Claude safely and usefully.
- Checking file permissions so AI tools don’t surface the wrong data
- Sensitivity labels and data governance
- Pilot groups, training and measuring the benefit
Office moves and restructures
Getting people working on day one in a new location.
- Connectivity, network and Wi-Fi planning
- Tenant-to-tenant migrations after mergers
- Phone system and meeting room setup
Managed support
Help when people need it
Support by phone, email and remote session, with response times written into your agreement.
- A named consultant who knows your setup
- Clear escalation for urgent problems
Keeping systems healthy
The routine work that prevents most problems.
- Monitoring, patching and update management
- Backup checks and periodic restore tests
Everyday administration
The tasks that take up time in-house.
- Starters, leavers and permission changes
- Managing your IT suppliers, broadband and licences
Regular reviews
Support that improves things rather than just reacting.
- A monthly summary of what was done
- Quarterly reviews and a rolling improvement plan
Situations we’re often asked to help with
- A migration has been talked about for a year but never startedWe’ll scope it, plan it and run it, with a realistic timetable you can share with staff.
- You still have machines on Windows 10We’ll work out which devices can be upgraded and which need replacing, then roll out the change with minimal disruption.
- Directors want to try AI tools such as Copilot and Claude but are worried about dataWe’ll check what those tools would be able to see, fix the permissions, and run a controlled pilot.
- Your IT person has left and things are slippingWe can pick up day-to-day support quickly while you decide on the longer term.
- Your current support contract is all reaction and no improvementOur support includes regular reviews and a plan, not just a ticket queue.
How a project runs
- ScopeWe agree what’s in and out, the budget, the timetable and what success looks like.
- PlanA project plan with milestones, risks, dependencies and a communication plan for your staff.
- TestA pilot group goes first, so problems are found by a few people rather than everyone.
- Go liveThe cutover is scheduled to suit you, usually out of hours, with a rollback plan ready.
- AftercareWe stay close for the first weeks to deal with anything that crops up, then hand over cleanly.
What you’re left with
- A project plan and regular progress updates
- Clear communications for your staff before and after the change
- Test results and sign-off before go-live
- Updated documentation and diagrams
- For support clients, a monthly report and quarterly review
- A rolling list of recommended improvements
Common questions
Can we use you for a project without a support contract?
Yes. Many clients use us for a single project. If you already have an IT provider, we’ll work alongside them and hand over cleanly at the end.
What does managed support cost?
It depends on the number of users and devices and the level of cover you need. We’ll give you a fixed monthly price after an initial review, with no surprises.
Do you support organisations with their own IT staff?
Yes. We often act as second-line or specialist support for an in-house team, or cover holidays and busy periods.
How long is a support agreement?
We’ll agree the length of the agreement, notice periods and what’s included with you before anything is signed.